Frequently Asked Questions (FAQ)
HOW CAN I CONTACT ELOÏSE?
If you have any questions regarding www.eloisebags.com please do not hesitate to contact us.
Email: info@eloisebags.com
HOW CAN I BE SURE THAT I HAVE MADE THE RIGHT PURCHASE?
Once you have placed your order and made the payment, you will receive a confirmation email from us.
In the event that you do not receive it, we recommend that you check that it has not been sent to your unwanted email inbox. If you have not received it, we recommend that you contact us at the following email address info@eloisebags.com
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
You can pay by credit or debit card.
DO YOU STOCK ITEMS MARKED ‘OUT OF STOCK’?
If an item is out of stock, we will try to restock it as soon as possible, if it is out of stock, we will remove it from the website or inform you in advance.
WHAT DO I DO IF I RECEIVE A DEFECTIVE PRODUCT?
If a product arrives defective you can send us an email to info@eloisebags.com attaching photographs in which we can see the product and evaluate it internally so that we can give you an answer as soon as possible.
ARE THERE ANY SPECIAL PROMOTIONS ON ITEMS FROM THE ONLINE SHOP?
Yes, we do have special promotions on items in the online shop but usually on special dates.
HOW CAN I MODIFY, CANCEL OR DELETE MY ORDER?
You can modify/remove the item(s) you do not want from your shopping basket as long as you have not yet processed your order.
If you want to modify your order once it has been processed, please contact us at info@eloisebags.com.
CAN I FIND OUT THE STATUS OF MY ORDER?
If you have any questions regarding delivery, please do not hesitate to contact us by e-mail at info@eloisebags.com.
WHAT SHOULD I DO IF I RECEIVE THE WRONG ITEM?
If, exceptionally, you receive an item that you did not order, you may return or exchange the item provided that it has not been used.
For this purpose, we refer you to our return and exchange policy.
WHERE CAN I WRITE A MESSAGE IF MY ORDER IS A GIFT?
Once you've added all the products to your cart, you'll find a text box specifically designed for adding any notes you'd like.
We will receive it along with the order number, so we will write it down and add it to the package.
HOW CAN I REQUEST AN INVOICE?
You can send us an email to info@eloisebags.com with your order number and your request for an invoice. We will send it to you as soon as possible.
WHERE CAN I ENTER A DISCOUNT CODE?
Once you've selected all the products you want to buy and click "Checkout," you'll see a box on the right side of the cart to fill in (discount code/coupon). Once entered, click "OK/Use" for it to be applied.
HOW CAN I MODIFY, CANCEL, OR DELETE MY ORDER?
You can modify/delete the item(s) you do not want from your shopping cart as long as you have not processed your order.
If you wish to modify your order once it has been processed, please contact us at info@eloisebags.com.
WHAT SHOULD I DO IF I RECEIVE THE WRONG ITEM?
If, exceptionally, you receive an item that you did not order, you can return or exchange it as long as it has not been used.
To this end, we refer you to our returns and exchange policy.
WHAT IS THE PRICE AND DELIVERY TIME OF MY ORDER?
The locations to which ELOÏSE products can be shipped are detailed in the “shipping” section.
Shipping costs will be estimated based on the destination and are the responsibility of the CUSTOMER. These costs will be added to the total amount of the selected products once the order has been placed.